Steve K. Sheib

5415 Sterling Avenue

San Bernardino, Ca 92404

C: 760-628-4542

ssheib@yahoo.com

 

PROFESSIONAL SUMMARY:

Steven has 15+ years of experience as a Network Engineer, Field Service Engineer, and Telecommunication Specialist for enterprise level companies such as Ameriquest Data Services, Honeywell Technology Solutions, Raytheon Corporation, Lockheed Martin Corp. and Cambridge Communications. He has provided technical knowledge, support and troubleshooting guidance for VOIP Network, Ethernet Networks, LAN, WAN and IP support. He has experience configuring and installing firewalls for customer security and implementing security measures to keep networks running and secure. He has experience with Cisco equipment, switches, and routers. He is well versed in the arenas of Voice and Data. He is a self-starter and team player

 

TECHNICAL SUMMARY:

Ethernet environment utilizing Netware 5.1 and Windows Servers, LAN and WAN, Windows NT/XP/ME/2000, Windows 98, 2000 and XP to over 500 workstations, Adobe Acrobat, Outlook, Microsoft Word, Excel, Access, Power Point, WinZip, Orion Solarwinds,  Peregrine asset center, data and voice network systems in a local and wide area network, VOIP Network, NOC, call routing, service centers, VoIP, IVR, ACD and CTI, VDN’s in call messaging, DNS, DHCP, IPX, TCP/IP, Peregrine asset center helpdesk suite, call flows for ACD/IVR systems - PBX Based ACD Systems, Dialing Systems, Avaya S8700 PBX’s and to Avaya Intuity Audix voicemail system, modular messaging, and Avaya Integrated Management (AIM) software tool, Cisco switches and routers and RF communication systems, cable trays, ladder racks, J-Hooks, and/or D-rings to support telecommunications cable pulls, 24/7 environment, coax, CAT-5, fiber optics, satellite systems, various radio satellite packages, VSAT systems, microwave systems, satellite modems and radio, digital multiplexing, Video teleconferencing (VTC), audiovisual, multimedia, and command, control, communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR), VPN, VoIP, fiber, digital cross connects, LAN/WAN,  IP support, copper and fiber optic cabling, RJ45’s / RJ11’s, Category 5 UTP cabling, fiber optic and main feeder cable with ohm meters, toners and Optical Time Domain Reflectometers (OTDR), (ISP/OSP), calibrated oscilloscopes, digital volt meters, cable tracers, RF spectrum analyzers, AC, DC, and high voltage power supplies, MOI, MOD and MOC, telecommunications network, C4ISR, Basic Contractor SOW, IZFN Fiber, network, CRM tools and software, DWTS supports, ROM’s, QA/QC functionality, Active Directory, MNF-I CJ6 IZ/CSO OPS, MNSTC-I, MNCI and the JCCI, G-BOSS, Rapid Aerostat Initial Deployment (RAID), (BETSS-C), RAID Mobile Eagle Eye, Persistent Surveillance Dissemination System of Systems (PSDS2), RAID Aerostats, Cerberus, MSTAR, Starfire III and Rapid Deployment Integrated Surveillance System (RDISS) networked cameras, IR sensing, image processing, signal processing, GMTI, HUMINT & SIGINT, MOVINT Client software, Spatial Analyst, GEOINT sensor data, LIDAR data, Geodatabase creation, MultiSpec, ESRI ArcGIS 9.3.1, ArcGIS desktop, 3D Analyst, MGC-100, KIV-7’s HSB

 

EDUCATION:

M.B.A., Business/Project Management: Keller Business School of Management, Anaheim, CA- June 2008 (Graduated)

Bachelor’s Degree: Network & Telecommunications Mgmt., DeVry University, Pomona, CA- Oct. 2004    (Graduated)

CCNA (Inactive), PMI certificate almost completed

 

PROFESSIONAL EXPERIENCE:

Took time off and seeking employment- Temecula, CA:                                                                                   7/2013 - Present

 

Employer: Fluor Corporation (Direct Contract End of Assignment) South Carolina Bagram Afghanistan       6/2012-6/2013

Network Engineer (Voice and Data)-Sr. Field Engineer

·   Create, delete, and manage Active Directory organizational units and assign permissions as necessary over child organizational units and objects
Create user accounts, mailboxes, groups, and workstations in MS Active Directory Create reservations, exclusion ranges, and configure scope options in DHCP using MS Active Directory Administrator Tools (NIPR and SIPR)
Respond to trouble calls/tickets both in person and remotely, re-image workstations, run network cable, assign user permissions to network resources, remediate non-compliant workstations that are deemed security vulnerabilities, and other typical help desk functions.
Perform other duties as assigned including occasional travel to satellite Forward Operating Bases (FOBS)

·   Monitored and maintained a SharePoint 2010 infrastructure for a 80% user dependency level portal
Created Active Directory domain security groups for SharePoint users
Managed permissions and developed user level application solutions for SharePoint 2010 portal.
Planned, configured, tested, and deployed a 7 tier SharePoint 2010 virtual infrastructure on Special Operation SIPR network
 

 

 

Employer: Raytheon Corporation (Direct Contract, End of Assignment) El Segundo, California/ Bagram, Afghanistan

Senior Field Engineer        12/2010- 3/2012

·   As a Lead Elevated Sensor FSR (FMV), I provided support for Ground Based Observations Surveillance System (G-BOSS), Project Manager for Integrated Tactical Systems (Rapid Aerostat Initial Deployment (RAID)

·   Project Manager Night Vision Base Expeditionary Targeting Surveillance System – Combined (BETSS-C)

·   Army Materiel Command Rapid Equipping Force (REF) systems in SWA and other missions as required

·   Provided sustainment efforts in support with Base Expeditionary Target Surveillance System – Combined

·   (BETSS-C) system of systems, which consists of RAID Towers (80 foot and 107 foot), RAID Mobile Eagle Eye, Persistent Surveillance Dissemination System of Systems (PSDS2), RAID Aerostats, Cerberus, MSTAR,

·   Starfire III and Rapid Deployment Integrated Surveillance System (RDISS) networked cameras, IR sensing, image processing, signal processing

·   Provided LAN/WAN and IP support

·   GMTI tracking in conventional and asymmetric warfare environments, exploitation phases, reporting and products, value added from GMTIs incorporation into other discipline products (e.g. HUMINT & SIGINT) and fundamentals of 2nd phase analysis utilizing ISR Forensics and MOVINT Client software

·   Installation of new MGC-100, KIV-7’s HSB and upgraded Tandberg’s equipment in Afghanistan which established a continuous line of communications between forward deployed elements and rear elements in the United States in support of “Operation Enduring Freedom and Operation Iraqi Freedom.”

·   Analyzed and exploited present and future Ground Moving Target Indicator (GMTI) data, performing GMTI Forensic (GMTIF) analysis, and integrating it with GEOINT sensor data

·   Responsibility included quality control of products for accuracy, also captured any overlooked shape-files and renamed into a standardized format to be placed into database

·   Performed processing/exploitation and dissemination (PED) of LIDAR data for the following programs: High Altitude LIDAR Operations Experiment (HALOE) in Kandahar, Afghanistan; Airborne Laser Imaging Research Test bed (ALIRT) in Bagram, Afghanistan

 

Environments: LAN/WAN, IP G-BOSS, Rapid Aerostat Initial Deployment (RAID), (BETSS-C), RAID Mobile Eagle Eye, Persistent Surveillance Dissemination System of Systems (PSDS2), RAID Aerostats, Cerberus, MSTAR, Starfire III and Rapid Deployment Integrated Surveillance System (RDISS) networked cameras, IR sensing, image processing, signal processing, GMTI, HUMINT & SIGINT, MOVINT Client software, Spatial Analyst, GEOINT sensor data, LIDAR data, Geodatabase creation, MultiSpec, KIV-7’s HSB

 

Employer: Cambridge Communications (FTE, Accepted new role) San Diego, California                                                                        

Project Manager           7/2010-10/2010

·   My duties are to support the Maritime Surveillance Systems which is a SPAWAR IDIQ. The contract is an indefinite delivery indefinite quantity contract valued at over $225 million for the design and deployment of maritime surveillance systems to interface and support the Maritime Domain Awareness mission of the United States and its partner nations

·   Installed FLIR and PELCO imaging sensors and cameras in the Philippines. Completed the project within set timeline which included with high voltage pulsers, power supplies, SSR systems, radar and sonar systems, optic cables and comparator logic circuits

·   Supported the C4ISR training efforts, assisted PM in all efforts, timelines, CDRL’s, project coordination for SPAWAR 740. Liaised between the Sr. Program manager and SPAWAR 740

·   My primary function as the Project Manager of the Maritime Surveillance System (MSS) is to ensure that the policies and procedures of the Coast Watch South (CWS) effort are fully implemented at all levels of the project. System integration of circuit board floor planning, ground islands, noise coupling mitigation, impedance controls, shielding and filtering was very beneficial to the project. Responsible for the electronic circuit design, O&M development and production support of electronic products for real-time gas turbine engine control systems and power plant. Circuit design implementation of aerospace control system features, such as built in test and diagnostics

·   I work under the direction of the Sr. Program Manager ensuring that the technicians have acquired and integrated special test support equipment that will be used to aid in the subsystem and system of the CWS mission in SWA as well as Standard Operational Verification Testing and Factory Acceptance Test (FAT) are performed.

·   Responsible for operating and maintaining the plant equipment such as voltage stabilizer, generators and inverters, circuit breaker, Plc's transformer and 3-phase induction motors

Environments: Maritime Surveillance Systems, SPAWAR IDIQ, FLIR, PELCO imaging sensors and cameras, high voltage pulsers, power supplies, SSR systems, radar and sonar systems, optic cables and comparator logic circuits, C4ISR, Coast Watch South (CWS), Plc's transformer and 3-phase induction motors, Standard Operational Verification Testing and Factory Acceptance Test (FAT)

 

Employer: Lockheed Martin Corp. (Direct Contract, Completed) Chantilly, Virginia/ Bagram-Khandahar, Afghanistan                                                          

Field Service Engineer II          3/2010-6/2010

·   Operation of flight support, interpretation of surveillance systems products, O&M on UTAMS system, operation of the CLAW II and JSWS work stations, operations and support of aerostats in support of the Persistence Threat Detection System (PTDS) program

·   Conduct flight support, interpretation of surveillance systems products, O&M on UTAMS system, operation of the CLAW II and JSWS work stations, operations and support of aerostats in support of the Persistence Threat Detection System (PTDS) program

·   Implementation of technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution

·   Responsible for supervising the Video Teleconferencing (VTC) operations for the highly deployable theater Army Headquarters, Third U.S. Army Forces Central Command (USARCENT).

·   Experienced with aerostat or lighter than air systems; maintenance of hydraulic winch systems, electromechanical control systems, experience operating high lift vehicles and forklifts, experience working with compressed gas systems, electrical power generation systems, and accompanying switch equipment associated with military programs; networking & information systems

·   Edited, combined, and updated operation and maintenance instruction manuals for electrical devices including: Current transformers, potential transformers, board level repair work, instrument transformers, measuring and recording instruments, protective relaying and control devices/circuits concerned with maintenance and performance evaluation of in-service relays for utility applications. Used oscilloscopes, digital volt meters, electrical wire and cable tools, and quality assured (QA) soldering practices. Transmission and distribution lines and circuit breaker operation and testing. Associated communications schemes such as audio tone and power line carrier. Operation of fiber optics based multiplexing systems, remote substation monitoring

Environments: O&M on UTAMS system, Persistence Threat Detection System (PTDS) program, CLAW II and JSWS work stations, oscilloscopes, digital volt meters, electrical wire and cable tools, and quality assured (QA) soldering practices, Video Teleconferencing (VTC), networking & information systems, fiber optics, systems analyst, life cycles, logistics

 

Employer: Systems Technologies (Direct Contract, End of Assignment) Ft. Monmouth, New Jersey/ International Zone-FOB Union-U.S. Embassy                                                            

Project Manager/COTR (IZ/CSO CJ6 OPS)           11/2008-2/2010

·   As the Project Manager/COTR/Liaison  in the International Zone (IZ), Iraq; I assisted the Government Task Leader (GTL) and the GTL’s assistant as their on-site representative and ensure the duties and the mission of the PMO are performed within parameters of the Task Orders under execution as well as acting advisor to the Iraqi government in the turnover of the IZFN project and collaborated with the MOI, MOD and MOC to ensure that the telecommunications network was turned over to the Iraqi government to man the system on the C4ISR contract vehicle

·   Assisted the government Task Leader (GTL) in contract surveillance, provided technical guidance and guidelines and coordinated programmatic and technical tasking to ensure requirements are clearly understood and the tasks are complete. I ensured that all customers to contractor coordination is monitored to prevent direct customer tasking of the contractor

·   Tasked to collect and analyze information and use critical thinking  to troubleshoot issues and make strategic decisions in support of assigned executive level projects

·   I served as the PM/COTR for the MNF-I CJ6 IZ/CSO OPS, MNSTC-I, MNCI and the JCCI in the support task of the IZFN Fiber network to the Iraqi government in a timely manner and other PM DWTS efforts as directed by the Government Task Leader (GTL). I monitor the performance of the support contractor(s) and report to the GTL contractor compliance IAW the Task Order and Basic Contractor SOW as well as any other PM directives. Use of CRM tools and software for Marketing, Sales and Support using it in a way to handle relationships with customers and data analysis.

·   I provided MNF-I, leaders and contractors with contractor oversight and report to the Government Task Leader (GTL) those conditions, actions or other items that will have or could create and condition that influences contractor/project performance, schedule or cost. Because of the proximity to other efforts in Iraq that PM DWTS supports, I have been tasked to provide insight and advice as to the status and customer acceptance of those efforts; consolidate this with my employer as well as oversee ROM’s, QA/QC functionality, request for proposals and  modification  review and execution of the IZFN Fiber Project

Environments: MOI, MOD and MOC, telecommunications network, C4ISR, Basic Contractor SOW, IZFN Fiber, network, CRM tools and software, DWTS supports, ROM’s, QA/QC functionality, MNF-I CJ6 IZ/CSO OPS, MNSTC-I, MNCI and the JCCI

 

Education: M.B.A., Business/Project Management: Keller Business School of Management, Pomona, CA   1/2008 – 11/2008

 

Honeywell Technology Solutions (Direct contract, End of Assignment) Alexandria, Virginia/ Balad Air Base-Iraq, Baghdad International Zone                                               

I.T. Supervisor                       5/2006-12/2007

·   Configured and installed firewalls for customer security and implemented security measures to keep networks running and secure; addressed server security issues and applied appropriate security patches and upgrades

·   Troubleshoot and correct both copper and fiber optic cable problems for lack of continuity, noise, signal loss and degradation, improper termination, excessive loss and intermittent problems

·   Test and certify Category 5 UTP cabling, fiber optic and main feeder cable with ohm meters, toners and Optical Time Domain Reflectometers (OTDR)

·   Pull telecommunications cabling through a wide variety of building architectures (both permanent and temporary, including tactical) through buried conduit (outside plant) routed between buildings, ceilings, raised floors and cable troths

·   Provided LAN/WAN and IP support

·   Prepare telecommunications rooms/closets in buildings to function as central and secondary distribution nodes for telecommunications cabling networks

·   Provided connectivity; (ISP/OSP) as required to establish and maintain unclassified and classified networks, stand-alone computers and/or ancillary automation devices

·   Routinely inspected, serviced, and calibrated oscilloscopes, digital volt meters, cable tracers, RF spectrum analyzers, AC, DC, and high voltage power supplies

Environments:, LAN/WAN, IP support, Category 5 UTP cabling, fiber optic and main feeder cable with ohm meters, toners and Optical Time Domain Reflectometers (OTDR), (ISP/OSP), calibrated oscilloscopes, digital volt meters, cable tracers, RF spectrum analyzers, AC, DC, and high voltage power supplies

 

Employer: Halliburton Business Units (Direct Contract, End of Assignment) Houston, Texas/ Green Zone, Baghdad, Tal Afar, Mosul, Ad Diwaniyah, Al-Hillah, Iraq

I.T. Supervisor                         2/2004-4/2006

·   Install hardware/systems such as cable trays, ladder racks, J-Hooks, and/or D-rings to support telecommunications cable pulls. Ability to develop detailed communication systems architectures while anticipating network traffic and  performance in a 24/7 environment and complete cabling background including, coax, CAT-5, fiber optics

·   Broad knowledge of satellite systems, various radio satellite packages, VSAT systems, microwave systems, Cisco switches and routers and RF communication systems, satellite modems and radio, digital multiplexing

·   Implemented Video Conferencing solution to improve communications between local, national and international sites and increase staff productivity

·   Strong knowledge of Video teleconferencing (VTC), audiovisual, multimedia, and command, control, communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR)

·   Strong knowledge of analog and digital networks to provide enhanced features such as, VPN, VoIP, fiber, digital cross connects

·   Provided LAN/WAN and IP support

·   Splice copper and fiber optic cabling. RJ45’s / RJ11’s, set up switch racks, run jumper cables

Environments: Cisco switches and routers and RF communication systems, cable trays, ladder racks, J-Hooks, and/or D-rings to support telecommunications cable pulls, 24/7 environment, coax, CAT-5, fiber optics, satellite systems, various radio satellite packages, VSAT systems, microwave systems, satellite modems and radio, digital multiplexing, Video teleconferencing (VTC), audiovisual, multimedia, and command, control, communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR), VPN, VoIP, fiber, digital cross connects, LAN/WAN,  IP support, copper and fiber optic cabling, RJ45’s / RJ11’s

 

Employer: Ameriquest Data Services (FTE, Accepted new role) Orange, California                               

Project Manager         1/2000-12/2003

·   Assigned tasks to junior level technicians for technical support and expertise to the data and voice network systems in a local and wide area network environment

·   Provide technical knowledge and troubleshooting guidance for VOIP Network. Provide NOC support for field technicians to solve switch and network issues using technical documentation levels 1, 2, 3 and analytical skills for fault resolutions.

·   Expertise for call routing, service centers, VoIP, IVR, ACD and CTI

·   Good experience in cold calling and following up on business accounts.

·   Immense ability to program and troubleshoot routers and switches.

·   Document method and procedures, work instructions, provisioning guidelines and engineering specifications.

·   Interface at the appropriate technical level to assist with the definition, design, test, and support of VOIP based services offered over various data networks.

·   Experienced with the use of VDN’s in call messaging in an organizational/corporate structure

·   Strong knowledge of vector’s, coverage paths, predictive dialers and agent ID’s

·   Call traffic routing through vectors tracking through VDN and split/skill activities

·   Experience with protocols for a large network environment with such as; DNS, DHCP, IPX, TCP/IP

·   Create Vectors, VDN's, administer stations, trunks, hunt groups, coverage paths, agent ID's, fax lines

·   Proficient with Peregrine asset center helpdesk suite

·   Immense ability to program and troubleshoot routers and switches.

·   Designing call flows for ACD/IVR systems - PBX Based ACD Systems

·   Computer Integrated ACD Systems

·   Outbound Predictive Dialing Systems

·   Outbound Power Dialing Systems

·   Working with vendors and internal Accounting department to ensure all vendor invoices are up-to-date and more organized thereby eliminating credit issues

·   Assigned duties in accordance with company policies, procedures and protocols

·   Administered support to Avaya S8700 PBX’s and to Avaya Intuity Audix voicemail system, modular messaging, and Avaya Integrated Management (AIM) software tool to monitor network traffic and bandwidth throughout the WAN

Environments: data and voice network systems in a local and wide area network, VOIP Network, NOC, call routing, service centers, VoIP, IVR, ACD and CTI, VDN’s in call messaging, DNS, DHCP, IPX, TCP/IP, Peregrine asset center helpdesk suite, call flows for ACD/IVR systems - PBX Based ACD Systems, Dialing Systems, WAN, Avaya S8700 PBX’s and to Avaya Intuity Audix voicemail system, modular messaging, and Avaya Integrated Management (AIM) software tool

 

Employer: DeVry University (FTE, Accepted new role) Pomona, California

Telecommunication Technician                  3/1996- 11/1999

·   Assisted in the implementation and installation of an Ethernet environment utilizing Netware 5.1 and Windows 2000-2003 Servers

·   Provided my expertise to students with complex problems in the data and voice arena-LAN and WAN

·   Able to troubleshoot desktop problems, and network connectivity issues, upgrade PC’s hardware/software and rollout of new applications and operating systems including Windows NT/XP/ME/2000

·   Rolled out Windows 98, 2000 and XP to over 500 workstations while continuously supporting the daily needs of the companies help desk

·   Desktop Applications: Adobe Acrobat, Outlook 2000 & 2003, Microsoft Word, Excel, Access, Power Point, WinZip, Peregrine asset center

Environments: Ethernet environment utilizing Netware 5.1 and Windows 2000-2003 Servers, LAN and WAN, Windows NT/XP/ME/2000, Windows 98, 2000 and XP to over 500 workstations, Adobe Acrobat, Outlook 2000 & 2003, Microsoft Word, Excel, Access, Power Point, WinZip, Peregrine asset center

 

Military:

United States Army- 68B     

Air Defense Artillery

Language spoken: English